Privacy Policy

Privacy policy.
At William, we value your privacy, and this Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform and services. By accessing and using William, you consent to the practices described in this Privacy Policy.
Last Updated: 21/03/2024

1. Information We Collect

1.1 Personal Information: When you create an account on William, we collect certain personal information such as your name, email address, phone number, bill and subscription details, bank accounts and other relevant details to provide you with our services.

1.2 Profile Information: Users may choose to provide additional information in their profiles, including government issued ID, date of birth, credit score.

1.3 Device Information: We may collect information about the device you use to access William, such as your IP address, browser type, and operating system.

1.4 Usage Information: William may gather data about how you use our platform, including the pages you visit, search queries, and interactions with other users.

1.5 Communication Data: We retain records of your communications with other users or William’s support team, including emails, messages, and feedback.

1.6 Contact List Information: With your permission, we collect and upload your contact list information to enhance your user experience, such as facilitating connections and interactions with your contacts. Specifically:

  • Collection: We collect contact list information from your device only with your explicit consent.
  • Usage: The collected contact list information is used to help you connect with other users on the platform, facilitate payments, and improve user interactions.
  • Handling: We handle your contact list information with strict confidentiality and use it solely for the purposes disclosed in this policy.
  • Sharing: We do not share your contact list information with third parties, except as necessary to provide our services or comply with legal obligations.

2. How We Use Your Information

2.1 Providing Services: We use your personal information to facilitate connections between bank accounts, billers, merchants and any other providers to enhance your experience on William.

2.2 Communication: We may use your contact information to communicate with you regarding our platform, updates, and promotional offers.

2.3 Improvement and Analysis: Your data helps us analyze user trends, improve our services, and develop new features.

2.4 Legal Compliance: William may use your information to comply with applicable laws, regulations, and legal requests.

3. Sharing Your Information

3.1 Publicly Shared Information: Your profile information and bills, subscriptions or requests may be visible to other users on William.

3.2 With Other Users: When you express make payments, split bills, subscriptions or requests with other users or off platform users, relevant information may be shared with the other party.

3.3 Third-Party Service Providers: We may engage third-party service providers to assist with our operations, such as payment processing and data analysis. These providers are bound by confidentiality obligations.

3.4 Legal Requirements: We may disclose your information to comply with legal obligations, KYC, AML obligations or protect our rights, property, or safety.

4. Security Measures

4.1 William employs industry-standard security measures to safeguard your personal information from unauthorized access, alteration, or disclosure.

4.2 Despite our efforts, no data transmission over the internet is entirely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Third-Party Links and Services

5.1 William’s platform may contain links to third-party websites or services. We are not responsible for their privacy practices or content. Please review their policies before using their services.

6. Data Retention

6.1 We retain your information as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

7. Children’s Privacy

7.1 Knit’s services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8.Changes to this Privacy Policy

8.1 We may update this Privacy Policy from time to time. We will notify you of any significant changes through our platform or other means of contact.

9.Contact Us

9.1 If you have any questions or concerns regarding this Privacy Policy, please contact our support team.

Thank you for trusting William with your personal information. We are committed to safeguarding your privacy and providing you with a secure and seamless experience on our platform.

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Don’t worry we don’t share your details with anyone. We treat your data seriously.